I forgot my password. What should I do?

Don't worry, it's easy to reset your Mealeez password! Just follow these steps:

On the App:

  1. Open the Mealeez app.
  2. On the login screen, tap "Login."
  3. Tap "Forgot Password."
  4. Enter the email address associated with your Mealeez account.
  5. Tap "Send Reset Code."
  6. Check your email inbox (and your spam or junk folder) for an email from Mealeez. This email will contain a unique, time-limited code.
  7. Enter the code into the provided field in the app.
  8. Tap "Submit."
  9. You'll be prompted to create a new password. Make sure it meets the password requirements:
    • At least 8 characters long
    • At least one uppercase letter
    • At least one lowercase letter
    • At least one number
  10. Enter your new password twice to confirm, and then tap "Submit"

On the Website:

  1. Visit https://mealeez.co.uk/login in your web browser.
  2. Click or tap "Forgot Password."
  3. Enter the email address associated with your Mealeez account.
  4. Tap "Send Reset Code."
  5. Check your email inbox (and your spam or junk folder) for an email from Mealeez. This email will contain a unique, time-limited code.
  6. Enter the code into the provided field on the website.
  7. Click or tap "Submit."
  8. You'll be prompted to create a new password. Make sure it meets the password requirements:
    • At least 8 characters long
    • At least one uppercase letter
    • At least one lowercase letter
    • At least one number
  9. Enter your new password twice to confirm, and then click or tap "Submit"

What if I don't receive the password reset email?

  • Check your spam or junk folder: Sometimes these emails end up there.
  • Make sure you entered the correct email address: Double-check for typos.
  • Wait a few minutes: It might take a short while for the email to arrive.
  • Request the reset email again: If you still don't receive it after a few minutes, try requesting it again.
  • Contact support: If you've tried all of these steps and still haven't received the email, please contact our support team at mail@mealeez.co.uk for assistance.
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